Terms of use

1. General provisions

1.1. In this document and in the relations between the parties arising from or related to it, the following terms and definitions apply:

DrgnFly Digital Platform (Platform) — the Administration's software and hardware hosted on the domains strekoza.ai, deliverycrm.ru, отследить-посылку.рф, r-lab.biz and their subdomains.

User — a legally competent individual or legal entity who has acceded to these Terms in their own interest or on behalf and in the interest of the legal entity they represent.

"Message" — a call, SMS, WhatsApp, Telegram, Voice, MMS, e-mail, Viber or social-network message, composed independently by the User without the Administration's involvement. The User is the author and sender of all such messages.

"Credentials" — a unique login (e-mail address) and password created by the User during Registration on the Platform or subsequently changed by the User via the Personal Account.

"Personal Account" — the User's personal section on the Platform linked to the User's account, in which certain functions of the Platform are available to the User.

"Administration" — DrgnFly LLC.

1.2. Any use of the Platform by the User in any form within its declared functionality — including viewing materials, registration and/or authorisation, submitting tracking numbers, posting or displaying materials — constitutes a contract on the terms of these Terms in accordance with Art. 435 of the Civil Code of the Russian Federation.

Regardless of registration, use of the Platform means the User agrees to these Terms. If the User does not agree with all or some of the conditions, the User must stop using the Platform.

1.3. By using any of the available Platform features, the User confirms having reviewed the Terms, accepts them in full and undertakes to comply with them.

2. General conditions of use

2.1. The Administration offers the User the Platform's functionality for tracking the location of goods during delivery and for sending SMS, e-mail, Viber, voice and social-network notifications. The Digital Platform does not collect or store personal data — all information is uploaded by the User and remains available for use only during the working session.

2.2. The Administration may at any time review or change the terms of provision, supplement, change, restrict or expand the Platform's functionality.

2.3. At the User's request, the provision of the Platform's functionality may be regulated by an individual agreement.

2.4. Tariffs for using the Platform are published at deliverycrm.ru/tariffs.html.

2.5. The Administration may at any time introduce changes, additions, updates and improvements to the Platform's services without prior notice. The Platform is provided on an "as is" basis.

2.6. Use of the Platform's functionality is allowed only after the User has registered and signed in.

2.7. When registering, the User specifies Credentials. An account may be registered to a single e-mail address only once.

2.8. The User undertakes to keep their Credentials safe and not to disclose them to third parties.

2.9. The Administration may use information received from the User to collect metrics on the User's customers in order to improve service delivery.

2.10. The Administration may at any time conduct surveys of the User's customers.

3. Licence to use the Platform and acceptable use

3.1. The Administration grants the registered User the right to use the Platform free of charge on the terms of a simple (non-exclusive) licence within the limits of its functionality.

3.2. The User undertakes to act solely in accordance with applicable law and these Terms and to bear full responsibility for their own actions and inactions when using the Platform.

3.3. The Platform's services may be used only for the purposes for which they are intended by the Administration. Any other use is strictly prohibited.

4. User warranties

By accepting these Terms, the User confirms and warrants that:

• they have all rights and authority necessary to enter into the agreement;
• they warrant the legality of any personal data obtained from third parties;
• they will use the Platform exclusively for the purposes permitted by the Terms;
• they will not take actions interfering with the Platform's equipment, networks or software;
• use of the Platform does not infringe the property or personal non-property rights of third parties.

5. Licence to use user content

5.1. The User grants the Administration the right to use the materials added to the Platform free of charge.

5.2. The right is granted for the full term of the exclusive rights to the intellectual property objects, for use worldwide.

5.3. The User independently and voluntarily decides to provide the specified materials to the Administration solely for the purpose of performing these Terms.

5.4. All information posted by the User is used for the purpose of notifying the User's customers via SMS, e-mail, Viber, voice notifications and social-network messages.

5.5. The User undertakes to provide only accurate materials and is liable for the information provided.

6. Restrictions

6.1. By agreeing to these Terms, the User understands and acknowledges that:

• consumer protection laws do not apply to the parties' relations regarding the free provision of the Platform;
• the Platform is provided on an "as is" basis;
• full responsibility for the content of any materials lies with the person who created them;
• the Administration does not verify the content, authenticity or safety of the materials.

6.2. The User is prohibited from using the Platform for:

• posting and/or distributing counterfeit materials;
• posting pornographic materials or advertising intimate services;
• posting extremist materials;
• predominantly posting links to other websites;
• distributing advertising materials without the recipients' consent (SPAM);
• restricting access to files posted on the Platform.

6.4. The User undertakes to obtain consent from their customer or addressee to receive Messages in a form that can be presented to the telecommunications operator as evidence.

6.7. The Administration reserves the right to delete any materials from the Platform or temporarily restrict access to them unilaterally and without explanation.

6.8. In case of repeated or gross violation of the Terms, the Administration may block the User's Credentials.

6.9. If the Administration is held liable due to violations committed by the User, the User must fully compensate the Administration's losses.

6.13. The Administration is not a party to the contractual relations between the User and the User's customers and has no obligations to the User's customers.

7. Notifications

7.1. The User agrees to receive from the Administration, at the e-mail address and/or mobile phone number provided, informational messages about important events related to the Platform and other informational or advertising messages.

7.2. The Administration may use notifiers to inform the User about the Platform's capabilities and changes to the information resources hosted on it.

8. Liability of the parties

8.1. The parties bear liability in accordance with this agreement and the applicable laws of the Russian Federation.

8.2. The User is solely responsible for the content of messages and the sender name used.

8.3. Upon receiving information about the User's violation of these Terms, the Administration may, if necessary, suspend access to the Platform.

8.4. The content of any messages is composed by the User independently and at the User's own responsibility, without the Administration's involvement. The User warrants compliance of such messages with the laws of the Russian Federation and the existence of subscribers' consent to receive them.

8.7. The User warrants that they hold all permissions necessary to transfer any data to the Administration for the performance of this agreement.

8.8. The User must ensure the confidentiality of all credentials granting access to their account.

8.11. The Administration's liability to the Customer is limited to actual damages within the amount of RUB 1,000.

9. Miscellaneous

9.1. These Terms of Use are governed by the applicable laws of the Russian Federation.

9.2. All disputes arising out of these Terms are subject to consideration in the court at the location of the Administration in accordance with the applicable laws of the Russian Federation.

9.3. These Terms may be amended or terminated by the Administration unilaterally without prior notice to the User.

9.4. If individual parts of these Terms are found to be invalid, the validity of the other provisions remains unaffected.

9.5. The current version of these Terms is published on the Platform.

DrgnFly LLC

117534, Moscow, Akademika Yangelya st. 8, apt. 334

Reg. № 1217700197934 · Tax ID 7716956287 · KPP 771601001

Contacts for communication with the Service Administration:

e-mail: support@strekoza.ai · support@r-lab.biz

Publication date: 05.06.2025